Industry Leading Services

Providing industry leading software solutions is only one part of Manatron’s property-centric mindset. Providing industry leading service solutions is the other. These services have been carefully developed as stand-alone services or as integrated components of our suite of software products. Manatron’s goal is to combine its leading software products with complementary services to provide a comprehensive solution for your office.

Installation

Proper planning is the key to successful installations. Manatron will 'hot-stage’ equipment in our facilities to assure compliance before it is shipped to the site. This includes the installation and configuration of the network and application software.

All Manatron installations include the following planning and analysis processes:

-Strategic and Tactical Planning
-Requirement Definition and Traceability
-Analysis and Modeling
-Facilitation

Training

Manatron conducts both on-site and classroom training for all of our application products. Proper training reduces future problems by giving user staffs the necessary knowledge and hands-on experience before going live on any new system. On-site classes are individually customized to meet the unique needs and schedules of the jurisdiction.

Support

An application system is only as good as the on-going support services. Manatron toll-free hotlines are staffed with experienced application specialists. Automated call tracking software allows us to track specific problems while monitoring our response times. We are committed to providing our customers with the fastest and most accurate support possible.

Data Conversion

One of the significant challenges of migrating to a new software system is the conversion of existing data. Often this data is locked in legacy systems with old data structures. This unavoidable reality, when coupled with the fact that there are literally years of history to analyze, presents a major hurdle to a smooth conversion process.

To overcome this challenge Manatron uses a “custom-fit” team-approach that matches staff experience with the jurisdiction’s present and future system. This team is led by a highly experienced Project Conversion Manager who is intimately knowledgeable with the jurisdictions needs and expectations. Together with the customer, the Project Conversion Manager and his team develops an viable strategy to migrate the system, with no down time and the least amount of disruption.

Integration Services

Manatron's integration services include:

-Enterprise Integration
-Extended Enterprise Integration
-Integration Software and Tools
-Implementation and Data Conversion

Data Management

Manatron's data management services include:

-Enterprise Data Architecture Design
-Data Warehouse Development
-Data Warehousing
-Database Design and Management
-Data Migration
-Data Maintenance